Terms & Conditions


Samples will be provided at the 1-19 piece pricing, dispatched the same day by Star Track Express if requested before 2pm EST. No freight or handling charges will be applied. All blank samples can be returned within 30 days of invoice date for a credit, freight will not be credited.
A limit of 3 pieces per item applies.



Prior to return, all merchandise requires a Return Authorisation from your PBO consultant. Returns must be in an individual poly-bag (same as what they were originally packed in) and are not to have been used or marked in any way. The cartons are to be clearly marked with your company’s name and return authorisation number. Goods are to be accompanied with a copy of the original invoice.

A no return policy applies to discontinued & clearance stock.

All returns are subject to a 10% restocking fee. No returns will be accepted after 30 days of the invoice date. Freight will not be credited.



Freight is FREE for all orders to all areas within Australia using our standard freight service. One delivery destination applies per order.
Split deliveries do not apply. Additional charges will apply for express deliveries and hand unload.



All products are guaranteed 100% against faulty material and workmanship for one year. Faulty products can be either credited or replaced with a similar item from our stock (undecorated). Those beyond 30 days will be replaced with a blank product.


Art Charges

A free indent production art proof will be available for signing within 48 hours after all information is received. (When required within 24 hours will incur a $50/hr charge.) New concepts and custom quotes are available within 48 hours after all information is received.

(When required within 24 hours will incur a $75/hr charge).







First orders, custom orders and large orders will require a deposit of up to 50%. Credit card & PayPal payment methods are welcomed.


Overs & Unders

We guarantee 100% fulfilment on all orders.


Production Times

Lead times for indent jobs will be quoted by your account manager on a job by job basis. The times quoted are from the date we receive both the artwork approval and the confirmed purchase order until the date we can dispatch the goods from our Sydney warehouse.

10% GST is to be added to all prices mentioned in this price list.


Hold Policy

To provide you with confidence when submitting quotations to your client, Promobagsonline is happy to offer you the ability to hold stock items for up to 2 weeks. When your customer confirms their order, you then have the assurance that the stock you quoted is available.

Conditions: A request to hold stock must be emailed or faxed to us clearly stating the item and quantity required. If the stock hold is not converted to a Purchase Order within 2 weeks, it will be automatically cancelled. No charge applies. To extend a stock hold beyond 2 weeks a non refundable deposit of 10% is required. A cancellation fee of 10% applies to cancelled Purchase Orders of stock items that have not been shipped or decorated.


Hours of Operation

In order to assist you with all product and order enquiries, our customer service team is available from 8.00am – 5.00pm Monday to Friday EST.



PBO cannot be liable for delays in delivery or product availability due to customs, shipping or natural disasters. Prices are subject to change without prior notice.

All quotes provided by PBO are valid for 2 weeks.